Implementation Consultant II

USA - 3532

 The Implementation Consultant is responsible for the management of the complete implementation process under the supervision of the Project Manager. This role will be responsible for ensuring the success of our customers by providing both onsite and remote support throughout the process. Responsibilities include, but are not limited to, those listed below.
Education :
  • Certification Program, BA or equivalent work experience
Minimum Qualifications :
  • 1+ years healthcare product support, implementation, training or a similar role
  • 1+ years use of Billing or EMR software experience
Skills/Knowledge :
  • Strong customer service skills 
  • Organized and can handle multiple, competing priorities
  • Strong capability to adapt and thrive in change
  • Strong written and verbal communication skills
  • Strong creative problem solving skills and ability to think outside of the box
  • Capability to thrive without structure and be self-driven
  • Exceptional attention to detail and organizational skills
  • Proficiency in Microsoft Office is preferred
  • Previous healthcare experience is a plus
Work Environment/Physical Demands :
  • While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
  • This role requires that one can sit and regularly type on a key board the majority of their work day
  • This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out- going communications via the computer and/ or mobile devices
  • The role necessitates the ability to listen and speak clearly to customers and other associates
  • The work environment is an open room with other associates and noise from others will be part of the regular work day
  • This roll requires up to 75% travel


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Essential Duties & Responsibilities:
  • Perform Operations Assessment or an onsite In Depth Analysis, capturing workflows and protocol within practice
  • Serve as the customer’s onsite application expert, ensuring that system setup and ancillary services meet the customer’s expectations
  • Assessing customer training requirements and, in conjunction with the Project Manager, preparing implementation objectives and agendas
  • Conducting remote check point calls during new implementations and assisting with onsite Go Live support
  • Management of onsite delivery personnel and ancillary providers to ensure a successful implementation
  • Provide ongoing support to the customer prior to the transition to Greenway support
  • Maintain open communication with Project Manager throughout the implementation process providing regular updates
  • Delivers high quality product training to our customers, business partners, certified consultants and employees in person at customer location, University or online using approved training curriculum, student materials, instructor tools, presentation tools and other documentation
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